GROW

Support

Stuck, found a bug, or need to tell us about someone? We read every message.

Email us

support@growwithfriends.com

Reports

Reviewed, and acted on, within 24 hours.

Getting help

Email support@growwithfriends.com from the address on your GROW account, and tell us what you were doing, what happened, and which device you use. A screenshot helps.

Forgot your password? Email us from your account's address and we'll help you back in.

If someone is in immediate danger, contact your local emergency services first.

Report a check-in

  1. Open the check-in's menu and tap Report.
  2. Tell us what's wrong and send it.

The person isn't told who reported them. We review every report within 24 hours and remove content that breaks our Terms of Use, along with the accounts of the people who posted it. To report a person, a group, a name or a message, email support@growwithfriends.com.

Block someone

  1. After reporting a check-in, tap Block; or find the person in a group's member list and tap Block.
  2. You won't see their check-ins, messages or activity anywhere in GROW, and neither of you can nudge the other or confirm the other's check-ins. They aren't told, and you both stay in any groups you share.
  3. To unblock, go to Settings → Blocked people.

Delete your account

In the app, go to Settings → Delete account and confirm. Your account, habits, check-ins, photos, messages and group memberships are deleted straight away and can't be recovered; the Privacy Policy lists exactly what goes. If you can't get into the app, email us from your account's address and we'll delete it for you.

Groups

  • Leave a group from the group's settings. What you posted there stays until you delete that habit or your account.
  • Delete a group: only the group's owner can, from the group's settings. It deletes the group's check-ins and messages for everyone.
  • Remove someone: the owner can remove members from the member list.

Notifications

Choose which notifications you get in the app's Settings, or turn them all off in iOS Settings → Notifications → GROW.

Privacy

What we collect and why is in our Privacy Policy. To get a copy of your data or ask us to correct it, email support@growwithfriends.com.